Privacy Policy

Privacy Policy – AEGIS CAPITAL REAL ESTATE BUYING & SELLING BROKERAGE L.L.C

AEGIS CAPITAL REAL ESTATE BUYING & SELLING BROKERAGE L.L.C (doing business as “ACP”, “we”, “us” or “our”) respects your privacy and is committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the ajs-properties.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.

This Policy is a legally binding agreement between you (“User”, “you” or “your”) and AEGIS CAPITAL REAL ESTATE BUYING & SELLING BROKERAGE L.L.C. If you are entering into this Policy on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Policy, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Policy, you must not accept this Policy and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Compliance with UAE Laws

We are committed to complying with all applicable data protection laws in the United Arab Emirates, including but not limited to Federal Law No. 45 of 2021 on the Protection of Personal Data, Dubai Electronic Transactions and Commerce Law No. 2 of 2002, and, if applicable, DIFC Data Protection Law No. 5 of 2020.

Collection of Personal Information

You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features offered on the Website, you may be asked to provide certain Personal Information (for example, your name, email address, passport details, Emirates ID, property preferences, financial information, etc.).

We receive and store any information you knowingly provide to us when you make a purchase, or fill any forms on the Website. When required, this information may include the following:

  • Contact information (such as email address, phone number, physical address, etc)
  • Basic personal information (such as name, country of residence, nationality, etc)
  • Identification information (such as passport details, Emirates ID, etc)
  • Property preferences and requirements
  • Financial information (such as bank details, income, etc)
  • Geolocation data of your device (such as latitude and longitude)
  • Information collected during property viewings (e.g., visitor logs, CCTV footage)

You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website. Users who are uncertain about what information is mandatory are welcome to contact us.

Use and Processing of Collected Information

We act as a data controller and a data processor when handling Personal Information, unless we have entered into a data processing agreement with you in which case you would be the data controller and we would be the data processor. Our role may also differ depending on the specific situation involving Personal Information.

In order to make the Website and Services available to you, or to meet a legal obligation (such as KYC requirements), we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:

  • Deliver property-related products or services
  • Send marketing and promotional communications about properties and services
  • Send product and service updates
  • Respond to inquiries and offer support
  • Request user feedback
  • Improve user experience
  • Post customer testimonials
  • Deliver targeted advertising
  • Run and operate the Website and Services
  • Facilitate property transactions (e.g., sharing with lawyers, banks, developers)

Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world and if one of the following applies: (a) you have given your consent for one or more specific purposes; (b) provision of information is necessary for the performance of this Policy with you and/or for any pre-contractual obligations thereof; (c) processing is necessary for compliance with a legal obligation to which you are subject; (d) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. We may also combine or aggregate some of your Personal Information in order to better serve you and to improve and update our Website and Services.

We rely on user’s consent as a legal base upon which we collect and process your Personal Information.

Payment Processing

In case of Services requiring payment, you may need to provide your credit card details or other payment account information, which will be used solely for processing payments. We use third-party payment processors (“Payment Processors”) to assist us in processing your payment information securely. We will share payment data with the Payment Processors only to the extent necessary for the purposes of processing your payments, refunding such payments, and dealing with complaints and queries related to such payments and refunds. Please review their respective privacy policies.

Disclosure of Information

Depending on the requested Services or as necessary to complete any transaction or provide any Service you have requested, we may share your non-personally identifiable information with our contracted companies, and service providers (collectively, “Service Providers”) we rely upon to assist in the operation of the Website and Services available to you and whose privacy policies are consistent with ours or who agree to abide by our policies with respect to your information. We will not share any information with unaffiliated third parties, except as required for property transactions (e.g. developers, banks, lawyers).

We may also disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your Personal Information will likely be among the assets transferred.

Retention of Information

We will retain and use your Personal Information for the period necessary to comply with our legal obligations, to enforce our Policy, resolve disputes, and unless a longer retention period is required or permitted by law. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted.

Transfer of Information

Depending on your location, data transfers may involve transferring and storing your information in a country other than your own, including United Arab Emirates. The transfer of your Personal Information to countries outside the European Union will be made only if you have explicitly consented to it or in the cases provided for by the GDPR and the UK DPA and will be processed in your interest. You are entitled to learn about the legal basis of information transfers and about the security measures taken by us to safeguard your information.

Your Rights

Under UAE Federal Law No. 45 of 2021, and other applicable laws, you have the following rights:

  • Right to access your Personal Information
  • Right to correct your Personal Information
  • Right to delete your Personal Information (subject to legal obligations)
  • Right to object to the processing of your Personal Information
  • Right to data portability (if applicable)
  • Right to withdraw consent (where applicable)
  • Right to complain to the relevant data protection authority

Please contact us using the information below to exercise your rights.

Regional Specific Notices

(Include your regional specific notices as previously provided, but consider streamlining them.)

Cookies

Our Website and Services use “cookies” to enhance your experience and for security purposes, in compliance with UAE Federal Law No. 2 of 2002. We may also use cookies to personalize your experience and gather statistical data about website usage. You can manage your cookie preferences in your browser settings.

 

We use cookies to ensure that our website works properly, to personalize advertisements and other content, to enable social media features and to analyze online traffic. By continuing to use our website, you consent to the processing of cookies.
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